Accounts receivable follow-up that recovers revenue.
Persistent, organized follow-up on every unpaid claim, so revenue does not quietly age out.
What it is and why it matters
Unpaid claims do not resolve themselves. The longer a claim sits, the harder it is to collect, and filing limits keep running while it waits. Consistent follow-up is the difference between collected revenue and write-offs.
Aube works open claims on a set schedule by aging bucket: 0-30, 31-60, 61-90 and 90+ days. We contact payers directly, not just through automated status checks, and escalate claims that are stuck past payer service levels.
What we handle
- Claims worked by aging bucket (0-30, 31-60, 61-90, 90+ days)
- Direct payer calls and portal follow-up
- Escalation path for claims stuck beyond payer service levels
- Underpayment review against expected reimbursement
- Regular AR reporting, including days in AR
How we handle account receivable.
Review the aging report
We start with every open claim, sorted by age, balance and payer.
Work by priority
Claims are worked on a set cadence, with older and higher-value claims getting the most attention.
Contact payers directly
We follow up by phone and portal to get real answers, not just a status code.
Escalate and report
Stuck claims are escalated, and you get reporting on aging, days in AR and what was recovered.
What you get with Aube.
Less revenue written off
Steady follow-up catches claims before they age past the point of recovery.
Lower days in AR
Working claims early and often brings the time to payment down.
Underpayments caught
Payments are compared with expected reimbursement, so short payments get followed up instead of accepted.
Account Receivable FAQs.
What is days in AR?
Days in AR is the average time it takes to collect payment after billing. Lower is better. A commonly cited benchmark is under about 40 days, though it varies by specialty.
What is an AR aging bucket?
Aging buckets group unpaid claims by how long they have been outstanding: 0-30, 31-60, 61-90 and 90+ days. Older buckets are harder to collect.
How often are claims followed up?
Claims are worked on a set cadence based on their age, with older claims getting more attention.
Do you find underpayments?
We compare payments with expected reimbursement during posting and follow up when a payment looks short.
Related services.
Denial Management
Denials triaged fast, appealed properly and traced to their root cause so they stop recurring.
Learn more →Medical Billing
Accurate charge entry, clean claim submission and consistent follow-through on every encounter.
Learn more →Patient Services
Clear, courteous support for billing questions, so statements are understood and balances get paid.
Learn more →Ready to see what's being left on the table?
Get a free, no-obligation audit of your current billing performance.
Get a Free Revenue Audit